Interpersonal Skills

This 1 day workshop covers the following important areas relating to interpersonal skills:

1.      Introduction to leadership:

• What is a supervisor
• What is expected of a supervisor
• Capabilities of a well rounded supervisor

2. Effective leadership styles

3. Supervisor employee relationships

4. How can supervisors / leaders deal with pressure from above

5. Communicating effectively with employees

• What are the possible reasons for a breakdown in communication

6. Listening skills (self analysis exercise)

7. Having difficult conversations with employees (e.g. managing non performance and goal setting)

8. Conflict management

9. Dealing with change in the workplace

10. Improving employee motivation

• What motivates people
• Enhancing the motivational climate
• Maintaining good motivation

11. Setting performance standards

• What is a performance standard
• Why are standards important

12. Managing and leading a diverse workforce