Conflict Handling

Conflict Handling

This practical managing conflict training course will assist all participants in understanding and handling conflict situations within the organization.

Upon completion of this course, participants will:

· Understand the relationship between conflict and the organization

· Identify sources and types of organisational conflict

· Appreciate different perspectives on conflict within the organization

· Employ various conflict handling strategies and styles

· Identify conflict outcomes to the organization

Course Content:

· Conflict and the Organisation

· Perspectives on Conflict within Organisations

· Conflict Resolution Rolls

· Conflict Handling Strategies

· Conflict Handling Styles

· Conflict Outcomes

· Handling Conflict

· Thomas - Kilman Conflict Handling Instrument